The Customer
Dental Associates is a dental health care provider with a staff of over 850 and services approximately 320,000 patients in 6 Wisconsin locations. They possess state-of-the-art facilities, complete with digital x-rays and charts. Dental Associates is a loyal IBM iSeries customer and their Premier IBM Business Partner, SPSI, has a healthy, long-standing relationship with them.

The Challenge
Dental Associates is opening a new clinic with the directive to go completely paperless... no file rooms or cabinets allowed. They needed to move from paper based patient check-in processes to a digital solution. In addition, the company wanted their patients to be able to use hand-held tablets to update medical histories and digitally sign their forms. They also needed to scan their paper files and collect insurance cards for online retrieval at all locations.

The Solution
SPSI worked closely with Dental Associates to understand their needs, and configured a solution to leverage their existing iSeries. Being a legacy AS/400 customer, it was important for the customer to maintain the high level of hardware performance they’ve been accustomed to over the years. The configured solution includes Lotus Workplace Forms with an API interface to the iSeries and RPG/DB2. SPSI also implemented Lotus Workplace Forms on a Tablet PC to address the customer’s patient updating and signatory issues, and integrated the entire solution with DB2 Content Manager for search and retrieval purposes. By teaming together, SPSI and PreferredPartner eliminated the vertical niche competitive solution by demonstrating the enterprise solutions in the IBM ECM strategy.

In June 2006, SPSI and PreferredPartner closed a $110,000 IBM Software deal with Dental Associates.

 

Another strong story of how PreferredPartner and their growing community of Influencers used their IBM Software expertise to keep an IBM customer extremely satisfied and drive new business for the IBM Software Group.

 

 

About SPSI
Since 1987, Systems & Programming Solutions, Inc. (SPSI) have helped hundreds of clients strengthen their ability to communicate with customers, employees and key partners. SPSI’s expertise help organizations access and share information resulting in measurable improvements in business efficiency. PreferredPartner is a Top Contributor provider of Lotus, Tivoli, DB2, WebSphere and Rational Software to customers throughout the UnitedStates. We specialize in the management of existing and new software licensing through IBM’s Passport Advantage Program.

 

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